1. Acceptance of these terms
These Terms of Use govern access to and use of trialcraft.co and its publicly available content.
TrialCraft operates in French as InnovEssai. “TrialCraft,” “InnovEssai,” “we,” “us” and “our” refer to the same Quebec-based enterprise.
By using the website, you agree to these Terms of Use. If you do not agree, do not use the website.
2. Website information only
The website provides general information about TrialCraft’s clinical-trial strategy, operational-support, investigator-initiated trial systems, REDCap, randomization and AI-assisted clinical-intelligence services.
Website content is provided for general business and informational purposes. It is not medical advice, legal advice, regulatory advice, statistical advice, investment advice or a substitute for advice from appropriately qualified professionals who understand the full circumstances of a program.
No website content should be used to make decisions concerning the diagnosis or treatment of a patient or the safety, eligibility or medical management of a clinical-trial participant.
3. No client relationship through website use
Visiting the website, sending an email, scheduling a consultation or submitting an enquiry does not by itself create a client, advisory, fiduciary, agency, partnership or other professional relationship.
A consulting engagement begins only when TrialCraft and the client execute a written agreement or statement of work defining the scope, responsibilities, fees, confidentiality requirements and other applicable terms.
Unless expressly agreed in writing, preliminary conversations, website content and informal comments are non-binding.
4. Scope of services
Descriptions of services on the website are summaries only. The scope of any engagement will be defined in writing.
Where medical, statistical, legal, regulatory or therapeutic-area specialist input is required, that need may be identified and scoped as part of an engagement. The website does not represent that TrialCraft independently provides every category of specialist advice.
Sponsors, qualified investigators, institutions and other regulated parties retain the responsibilities assigned to them by applicable laws, regulations, guidance, contracts and professional standards.
5. AI-assisted work
TrialCraft may use structured AI-assisted methods to support evidence gathering, synthesis and analysis.
AI-assisted work is subject to expert review and does not replace appropriately qualified medical, statistical, legal, regulatory or other specialist judgment where such judgment is required.
The particular use of AI, permitted information, confidentiality requirements and data-handling restrictions for a client project will be governed by the applicable engagement terms.
6. No guarantee of results
Clinical development and trial execution involve uncertainty and depend on factors outside TrialCraft’s control.
TrialCraft does not guarantee:
- Regulatory acceptance or approval.
- Ethics approval.
- Site selection or activation.
- Contract execution.
- Patient recruitment or retention.
- Database performance in every environment.
- A particular trial timeline, budget or outcome.
- The completeness or continuing accuracy of third-party information.
- That recommendations will eliminate every operational or development risk.
Any timelines, estimates or expected outcomes are planning assumptions unless expressly guaranteed in a signed written agreement.
7. User responsibilities
You agree not to:
- Use the website unlawfully or in a way that interferes with its operation or security.
- Attempt to gain unauthorized access to the website, hosting systems or other users’ information.
- Introduce malware, malicious code or automated abuse.
- Misrepresent your identity, authority or affiliation.
- Copy or use website content in a misleading manner.
- Submit information that you are not authorized to disclose.
- Submit participant-identifying information, personal health information, confidential protocols or sensitive clinical data through a public form.
You are responsible for confirming that information you submit is accurate and that you have authority to provide it.
8. Confidential information and public enquiries
Public website forms, Calendly and ordinary email should be used only for nonconfidential preliminary information.
Do not submit participant-identifying information, personal health information, confidential protocols, clinical datasets, trade secrets or other sensitive materials through the public website or ordinary email.
A confidentiality agreement or secure transfer method can be arranged where appropriate.
Information submitted before a confidentiality agreement is in place will be handled with reasonable care, but it should not be assumed to be subject to engagement-specific confidentiality obligations unless agreed in writing.
9. Intellectual property
Unless otherwise indicated, the website, branding, written content, page design, graphics and original materials are owned by or licensed to TrialCraft.
You may view, download or print reasonable portions of the website for your internal, noncommercial evaluation of TrialCraft’s services.
You may not, without prior written permission:
- Reproduce or republish substantial website content.
- Remove ownership notices.
- Sell, license or commercially exploit website content.
- Present TrialCraft materials as your own.
- Use TrialCraft or InnovEssai names, branding or marks in a way that suggests endorsement, affiliation or authorization.
Client deliverables are governed by the intellectual-property provisions of the applicable engagement agreement.
10. Third-party services and links
The website may link to Calendly, Tally, Typeform, media publications or other third-party services.
TrialCraft does not control and is not responsible for the availability, security, content, privacy practices or terms of third-party services.
A link does not necessarily constitute an endorsement. Use of a third-party service is subject to that provider’s terms and policies.
11. Website availability and changes
We may update, suspend or discontinue any part of the website without notice.
We do not guarantee that the website will always be available, uninterrupted, secure or free from errors, malware or incompatible features.
We may correct errors or update website information at any time.
12. Disclaimer
To the fullest extent permitted by applicable law, the website and its public content are provided “as is” and “as available.”
TrialCraft disclaims warranties or conditions that are not expressly stated in a signed agreement, including implied warranties of accuracy, completeness, merchantability, fitness for a particular purpose and non-infringement.
Nothing in these Terms excludes a warranty, condition, right or remedy that cannot legally be excluded.
13. Limitation of liability
To the fullest extent permitted by applicable law, TrialCraft will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from use of, inability to use or reliance on the public website.
TrialCraft will not be responsible for decisions made solely in reliance on general website content, third-party services or information submitted through insecure public channels.
Nothing in these Terms limits liability that cannot legally be limited.
Liability relating to a paid consulting engagement will be governed by the applicable written agreement.
14. Privacy
Our handling of personal information through the website is described in the Privacy Policy available at privacy.html.
15. Changes to these terms
We may update these Terms of Use to reflect changes to the website, services, law or business practices.
The effective date at the top identifies the current version. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.
16. Governing law
These Terms are governed by the laws of Quebec and the applicable federal laws of Canada, without regard to conflict-of-law rules.
Subject to any mandatory law, disputes relating solely to the public website or these Terms will be submitted to the courts of the judicial district of Montreal, Quebec.
A signed client agreement may contain different dispute-resolution or governing-law provisions.
17. Contact
Questions about these Terms may be sent to:
TrialCraft / InnovEssai
Email: consult@trialcraft.co
Telephone: +1 514 430 5748
18. Language
These Terms are available in English and French. Both versions are intended to communicate the same terms. Please contact us if you identify a discrepancy or require clarification.